Privacy Policy

Last updated: 7th September 2025

WIDEO.co.uk (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information across our video production, live streaming, and podcasting services, as well as when you visit our website.

1. Who We Are

We are WIDEO.co.uk, a UK-based video production, live streaming, and podcasting company. We work with businesses, organisations, and individuals to create professional media content.

If you have any questions about this policy, please contact:
Email: privacy@wideo.co.uk
Address: WIDEO.co.uk, [Insert Registered Address]

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact details: name, email, phone number, company information.

  • Project information: details you provide about video, streaming, or podcast projects.

  • Usage data: how you interact with our website, including via cookies and analytics.

  • Booking data: information entered into tools such as Calendly, PriceGuide.ai, or forms on our website.

  • Media data: audio, video, or images recorded during projects, including contributions from participants.

3. How We Collect Your Data

We collect data in the following ways:

  • Directly from you (e.g., via contact forms, emails, contracts, booking systems).

  • Automatically (e.g., cookies, website analytics, usage logs).

  • Through third-party services (e.g., Calendly, PriceGuide.ai, Zoom, Vimeo, podcast hosting platforms).

4. How We Use Your Data

We use your personal data to:

  • Provide video production, podcasting, and live streaming services.

  • Process project enquiries and bookings.

  • Send project updates, invoices, and essential communications.

  • Improve our website, services, and customer experience.

  • Comply with legal obligations (e.g., contracts, accounting).

  • With your consent, send occasional marketing updates (you can opt out at any time).

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: to perform our services.

  • Consent: when you agree to marketing or optional services.

  • Legitimate interest: to improve our services and protect security.

  • Legal obligation: to comply with UK law and tax regulations.

6. Sharing Your Data

We do not sell your data. We may share it with:

  • Service providers (e.g., cloud storage, podcast hosting, analytics platforms).

  • Payment processors and accountants.

  • Legal or regulatory authorities, if required.

All third parties are required to respect the security of your data and comply with UK/EU data protection laws.

7. International Transfers

Some of our service providers (e.g., cloud platforms) may store data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) are in place.

8. Data Retention

We retain personal data only as long as necessary:

  • Client project files: normally up to 5 years, unless agreed otherwise.

  • Contact details: until you request deletion.

  • Financial records: 6 years (per UK law).

9. Your Rights

Under UK GDPR, you have rights to:

  • Access your data.

  • Correct inaccuracies.

  • Request deletion.

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent (for marketing etc.).

To exercise your rights, email privacy@wideo.co.uk.

10. Cookies & Analytics

Our website uses cookies and similar technologies to improve performance and analyse traffic. You can control cookies via your browser settings.

We may use analytics providers (e.g., Google Analytics) and embedded services (e.g., Vimeo, YouTube) that may collect usage data.

11. Third-Party Tools

We use external tools to deliver services, including:

  • PriceGuide.ai (for pricing calculators).

  • Calendly (for bookings).

  • Zoom / Teams (for virtual meetings).

  • Vimeo / YouTube / Spotify / Apple Podcasts (for hosting).

Each provider has its own privacy policy.

12. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access.

13. Complaints

If you are unhappy with how we handle your data, please contact us first.
You also have the right to complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk.