Don’t polish the emotion out of your message. View Larger Image The cracks are where the connection gets in. By Darren Wingham|2026-01-27T09:00:00+00:00January 27th, 2026|HUMAN STORIES, Spark|0 Comments Share This Story, Choose Your Platform! FacebookXRedditLinkedInWhatsAppTumblrPinterestVkEmail About the Author: Darren Wingham Related Posts If you want them to listen, make them feel understood. Stabilise before you stylise. Don’t hide the mess. When employees tell their stories, trust spreads.