A GP’s surgery is used by every walk of life. Producing a video to show how to use the on-line services had to take this into account.

Crafting a step by step guide was the first step to producing this explainer video. In production, we used screen footage and also took the deliberate step to drop the music completely. This was so that the instructions were as clear as possible and also easier to follow for the members of the community who weren’t so tech savvy.